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1.8 Based on 34 reviews
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  • Customers like
    • Location 3
    • Couple of their trainers 1
  • Customers don't like
    • Place is messy all the time 3
    • Attitude 3
    • Stagnant air 2
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By far the worst service I have gotten from a gm. They feel like you use them something when You walk into the facility. I asked to speak to corporate and she said she is the corporate. This is the charter fitness in carol stream. I canceled my membership and they are still taking money out of my account! Now I have to waste more time to speak to so called "corporate" and get my money back.

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I didn't like how they take forever to fix anything. I actually think it's not cool when they bring friends in. They talk more than they work out. Annoying having teams working out in between the machines and customers. Nightmare to try and cancel.

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Do no sign up for this gym. They can't keep their accounting in order. I am trying to cancel my membership and they are asking for another month of payment for a service I have not used. Then not only did I follow procedure to cancel, but because their finance company and local gym do not speak, they will keep billing me until they speak and come to terms about my cancellation notice. I went in person to cancel, then I was told to send a... Read more

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Awful, just AWFUL! Yes, it is a basic $10 a month gym membership. Yes, its amenities are what you expect for that price. But here are some facts you might like to know: The lockers are wood, not metal, meaning they don't breath and there are no vents in them. This means that meatheads are constantly breaking the doors off, and things that carry gym odors get to impregnate their stench into the wood. Yesterday the locker i grabbed at first... Read more

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Worse gym to ever go to. Not only do they never have any one at counter to greet you, but when you cancel they ignore you and then hound you for money. Then instead of them going after that gym that was supposed to cancel that wait 3 months and the take money for your account unauthorized crooked, fraud gym

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They do not have soap to wash towel and clean the bathroom with hand sanitizer I over heard the the worker saying that Jim take all the soap to the Valpo center

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Charter fitness employees are scammers and liers , they tell you one,thing and do another donot sign contract with them.

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SCAM! I signed up for a "no contract" promotion, for $20 a month at the north riverside location. I waited until i had reached my year as there would be a charge for an "annual fee" if i cancelled before the year was up. It has been a year, and i am being charged the annual fee for another year. Why would i pay an annual fee for a gym i am leaving at the beginning of the year? The gym is dirty, and smells terrible. Clearly the annual fees arent... Read more

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Trying to cancel membership in Alsip Il. What a joke they are trying to charge my husband a membership fee. In my eyes they are stealing. He wants to cancel not sign up again. Peolpe they are Stealing from you. DO NOT JOIN THIS GYM.

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Try to quit Charter Fitness, lots of luck. I had two memberships, myself and dtr. Went in art a year ago, dtr. quit, I continued to pay !0 per month for my membership, made a quick call to Charter Fitness, Mark not available, just left message with my name, that I was unable to continue my membership, paid up to Feb 18 this year, last week, April 20th or so, I got a call from a bill collection agency looking for pmts., a bill collector... Read more

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