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1.8 Based on 34 reviews
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  • Customers like
    • Location 3
    • Couple of their trainers 1
  • Customers don't like
    • Place is messy all the time 3
    • Attitude 3
    • Stagnant air 2
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I'm having a problem now with charter I am currently paying my monthly payment via credit card of course well it turns out that my last membership which was years ago has an outstanding balance of 300 dollars when Cardinal fitness was around I didn't know apperantly they just caught caught the bill when I went to work out one day so now they are telling me I can't work out because I owe 300 but I asked how does that work if I'm paying every... Read more

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I had the worst experience. I signed up for a memebership and personal training. I paid 1100.00 up front (dumb on my part), only to still get screwed. I cancelled my membership and a year later I am getting a call from a collection agency? Saying I owe 156.00? I never completed the personal training, nor was I refunded. I was told it was a loss I would have to take. HORRIBLE MANAGEMENT!!!!! I had to pull all of my documents and forward them to... Read more

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Lazy staff do not even close blinds when sun is blaring in your eyes while trying to work out. Never any filled bottles to clean filthy equipment or towels. Always too hot!! Dangerously hot for those of us getting a serious workout! Equipment is always broken or working poorly. Poor ventilation, smells so bad its nauseating!! Need to refund all memberships and close doors!!!!! I am worried about contracting some skin infection or airborne... Read more

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By far the worst service I have gotten from a gm. They feel like you use them something when You walk into the facility. I asked to speak to corporate and she said she is the corporate. This is the charter fitness in carol stream. I canceled my membership and they are still taking money out of my account! Now I have to waste more time to speak to so called "corporate" and get my money back.

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I didn't like how they take forever to fix anything. I actually think it's not cool when they bring friends in. They talk more than they work out. Annoying having teams working out in between the machines and customers. Nightmare to try and cancel.

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Do no sign up for this gym. They can't keep their accounting in order. I am trying to cancel my membership and they are asking for another month of payment for a service I have not used. Then not only did I follow procedure to cancel, but because their finance company and local gym do not speak, they will keep billing me until they speak and come to terms about my cancellation notice. I went in person to cancel, then I was told to send a... Read more

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Awful, just AWFUL! Yes, it is a basic $10 a month gym membership. Yes, its amenities are what you expect for that price. But here are some facts you might like to know: The lockers are wood, not metal, meaning they don't breath and there are no vents in them. This means that meatheads are constantly breaking the doors off, and things that carry gym odors get to impregnate their stench into the wood. Yesterday the locker i grabbed at first... Read more

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Worse gym to ever go to. Not only do they never have any one at counter to greet you, but when you cancel they ignore you and then hound you for money. Then instead of them going after that gym that was supposed to cancel that wait 3 months and the take money for your account unauthorized crooked, fraud gym

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They do not have soap to wash towel and clean the bathroom with hand sanitizer I over heard the the worker saying that Jim take all the soap to the Valpo center

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Charter fitness employees are scammers and liers , they tell you one,thing and do another donot sign contract with them.

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