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Everytime I go to the finess center on 76th and pulaski the hydrobed dont work, thats the only reason I took the premium membership so I told them I wanted to go back to basic membership and they said I would have to cancel my membership and pay a new restart fee all...
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Company wrote 0 private or public responses to the review from Sep 21.
3.1
I liked
  • Hydrobed
I didn't like
  • Not being able to downgrade my membership
#1361614
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Charter Fitness - Membership cancellation

Nothing I was told when I went to cancel my account with character that I would not be charged any extra fee since I was out of my yearly contract and that I would only have to pay for the next billing cycle
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 11.
1.5
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Olympia Fields, Illinois
#1352332
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On July 2, 2018, I purchased an online membership with Charter Fitness for $11.15. I used the membership on one occasion. Starting July 24, 2018, I begin receiving text messages from Tommy regarding a fitness assessment. A second message on August 1 and August 9. I...
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Company wrote 0 private or public responses to the review from Aug 24.
1.8
Olympia Fields, Illinois
I didn't like
  • Customers service by manager
#1337831
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The manager Tommie of the Olympia fields office is abuding his power by contacting my fiancee via text messages when she has told him she is not interested in is advances eith her. Futhermore he tried to come i to the womens bsthroom yesterday while my fiance was...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 21.
3.2
Olympia Fields, Illinois
#1334931
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I got an email from the charter fitness n my area that they were closing as of 6/26/18... I spoke with someone at ABC Financial since the emailed stated if i wanted to cancel my membership i can without any fees. And also the young man i spoke with Chris stated that i...
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Company wrote 0 private or public responses to the review from Jun 28.
Anonymous
Anonymous

Forget about the BBB. They can and will do NOTHING. They are not the Commerce Police.They have no legal authority to instigate any action on anyone's behalf. Worthless. Almost...

3.8
#1290795
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Charter Fitness - Rude and stol d my money from my bank account

People are very rude.for one for two stold money from my bank account
Company wrote 0 private or public responses to the review from May 17.
1.0
Details
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Location
Value for money
Website
#1257822
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Charter Fitness - Manager in Carol stream

I went to buy ,the membership and the manager were so rude , she basically told me,go somewhere else, These woman doesn't has any skills to talk to people.
Company wrote 0 private or public responses to the review from Mar 14.
#1210236
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Avoid this location at all costs. The member base is horrific, workout here and be surrounded by illiterate, illegal and the most ignorant low class people you will ever come across in your life. The freeweight area is more like a prison yard full of gang bangers with...
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Company wrote 0 private or public responses to the review from Mar 13.
#1209513
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Charter Fitness - The machines don’t work !!!!

Charter Fitness - The machines don’t work !!!!
Charter Fitness - The machines don’t work !!!!
Charter Fitness - The machines don’t work !!!!
Charter Fitness - The machines don’t work !!!!
I been going to the same gym over 8 2012 it’s was pretty good everything, but for 2016 the things are not getting better most of the machines don’t work they been saying they are going to fix them for some reason they never fix them I pay every month for this sirvices !!!! Yes I’m mad because I pay so I can used the machines that I want to used but I can’t used them because the 6 machines are broken !!! Not even one is good really !!! That why this is my last year with this gym !!!
Company wrote 0 private or public responses to the review from Mar 02.
5.0
Details
Cleanliness
#1200973
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This place is bad. Equipment broken for weeks on end. Management doesn't care. Notice you can't even get any contact information for customer service. They tell you to talk to the manager, who is usually a moron. Spend your money someplace else and you will have a much...
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Company wrote 0 public responses to the review from Jan 29.
#1178481
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