I had the worst experience. I signed up for a memebership and personal training.
I paid 1100.00 up front (dumb on my part), only to still get screwed. I cancelled my membership and a year later I am getting a call from a collection agency? Saying I owe 156.00? I never completed the personal training, nor was I refunded.
I was told it was a loss I would have to take. HORRIBLE MANAGEMENT!!!!! I had to pull all of my documents and forward them to the agency to show proof of my cancellation and that I paid the training upfront. Then I had to call the manager who apologized for the error?
Seriously???? GET NEW PEOPLE IN YOUR ACCOUNTING DEPARTMENT!!!!
Ridiculous! Terrible customer service!
Product or Service Mentioned: Charter Fitness Membership.
Reason of review: Problems with payment.